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CARE "I'm OK" Answering Service
Database Systems Corp. (DSC) provides community calling programs that include reminders and call reassurance programs for seniors and children at home.
CARE systems are usually maintained by local police or sheriff's organizations as well as community service groups. CARE may call subscribers once or more each day to ensure their well-being.
The CARE "I'm OK" answering service also allows seniors to call in each day to say "I'm OK today". This provides the subscriber more flexibility in their schedule, rather than receiving a call at a fixed time each day.
Our Telephone Reassurance Systems include the latest computer telephony integration technology and equipment.
The CARE system includes an Interactive Voice Response (IVR) that automatically answers phone calls and acknowledge that a senior has called and is OK. This feature is called the CARE I'm OK option. Seniors can enroll in either type of calling program on the CARE system.
What Is CARE?
"Call Reassurance or CARE is an automated phone communications technology that calls seniors and homebound residents to ensure their well being. These calls are daily checks for citizens who are living alone and wish to be contacted in case something happens to them and they are unable to request emergency assistance on their own.
Seniors subscribe to this service in their local communities which have CARE systems. Subscriptions vary among communities, but most are free to the CARE recipients."
The IMOK feature of CARE reverses the traditional calling process. Seniors can now call an automated phone answering system on a daily basis which can use the Caller ID to identify the senior. If the senior calls from a different phone, the CARE system prompts them to enter their phone number.
If the senior fails to call the CARE system by a certain time, CARE will call the resident's home to see if they are OK.
If there is no response to the call, an emergency alert is generated.
Contact DSC to learn more about our Telecare phone reassurance systems and services.
Pound Ridge Police Department
"The "RUOK?" program is a computerized telephone calling system, which is a service designed for older adults, disabled persons, shut-ins who live alone or anyone else in our Town who needs to be checked on a daily basis.
It is funded by the Town of Pound Ridge and operated, free of charge, by Chief Dave Ryan and his officers at the Pound Ridge Police Station." - www.townofpoundridge.com
The Town of Pound Ridge uses our CARE (Call Reassurance) phone system to provide its senior citizens with a telephone reassurance service. Citizens can be called daily to ensure their well-being.
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CARE I'M OK Features
Seniors who enroll in a CARE program can use the IMOK feature in the following manner:
"I'm OK" Enrollment
- Seniors enroll by contacting the CARE provider organization
- The Senior's contact number is provided along with other information
- Emergency contact phone numbers / emails are also provided
- The Senior is provided the CARE phone number to call
Senior Calling Procedure
- Senior calls the CARE phone number each day
- CARE phone system IVR answers these calls from the senior
- CARE verifies the Caller-ID and verifies that the subscriber is OK
- If no Caller-ID or call is made from a different phone, senior enters phone number
- If the call is not made by a designated time, CARE automatically calls the senior
- CARE may require a positive acknowledgement by phone key
CARE Alerts
- If there is no answer, CARE automatically notifies family or friends
- An alert is sent to the CARE phone center
- CARE center dispatches an officer or response member to the senior's home
CARE Demonstration
Your CARE phone reassurance program can be managed online. The following is an example of how to use our CARE telephone reassurance system.
This demonstration shows how CARE recipients are added to our system for calling and how a CARE system administrator can monitor the ongoing operation of our phone reassurance system.
Additional CARE Information
Contact DSC to learn more about our CARE call reassurance services and phone systems.
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