Telephone Reassurance ruok are you ok?
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RUOK Calling Care anniversary sticker

CARE Feature Comparison with RUOK ®

RUOK Phone Call Recipient Database Systems Corp. (DSC) is a leading provider of services and products related to the telecommunications industry.

DSC provides an automated dialing program and phone system for contacting the elderly at their residents ensuring their well-being. This program is called CARE - Call Reassurance.

One of the original phone reassurance programs was developed in the late 1980's and is currently marketed by a company called Northland Innovation Corporation (*). Their program is called "Are You OK?"®.

Because many groups are looking to upgrade or replace this older technology, DSC has prepared a comparitive chart that demonstrates the difference between these systems. The following chart lists the different features and capabilities of the CARE program from Database Systems Corp. and Northland Innovation's "Are You OK?"® product.






Features


Database Systems Corp.
CARE


Northland Innovation's
Are You OK?®



Number of Analog Lines


1-48


1


Number of Digital Lines


24 - 480
(unlimited with networked systems)


None


Operating Systems


All modern Windows


DOS - limited Windows


PC Quality


Industrial / office


Personal / home


Telecommunications


Dialogic telephony boards


Standard PC modem


Answer Machine Detection


Multiple level detection on telephony board


None / answer machines must be turned off or center must be notified


Cell Phone Support


Yes


No


Text To Speech Messages


Yes with multiple TTS engine support


No


Restart On Power Off


Fully automatic with date and time restoration


Requires operator


Call Retries


Configurable


2 call retries


Greeting Script


Standard greeting, custom greeting (including medication reminders), or random messages, all configurable per individual.


One standard greeting message.


Phone Key Responses


Touchphone key response can be custom programmed per center.


Touchphone key optional


Problem Notification


Automatically calls list of family and friends with fall back call to emergency center. Automatic alert is sent and displayed on CARE monitor.


Report is sent to printer - must be monitored by center. No alert is sent.


Friendly Conversation


Phone system can connect the CARE recipient with a "live" contact for a friendly chat.


None


Call Reminders Only


CARE can send simple call reminders to individuals or answering machines


None


Call Reporting System


CARE includes a complete set of standard reports with option to download data


Unknown


I'm OK Today


CARE PRO system allows seniors to call and automatically check in


None


Volunteers


CARE system works with volunteer organizations for emergency followup or friend chat.


None


Call Latchkey Kids


Calls children at home and notifies parents if there is no answer


Can call children but only sends alert to computer and printer


Emergency Notification


Simultaneously broadcast emergency messages using any number of lists and recorded messages - important for emergency dispatch, community warnings, and emergency response center actions.


None


Call Answering


CARE PRO has automatic call answering with a full IVR script including touchphone key control.


None


Customization


CARE systems can be fully customized using extensive call library


None


Development


CARE systems are developed entirely inhouse by Database engineers


Development outsourced

Notes

  • * "Are You OK?" ® and RUOK ® are registered names of Northland Innovation Corp. The term RUOK is commonly used on many community websites that offer both automated and volunteer based telephone reassurance programs.
  • Comparative information obtained from current or former "Are You OK" customers and public websites.




CARE Demonstration

Our CARE telephone reassurance program can be managed online.


This demo shows how residents are entered into our system for calling and how a systems admin person can monitor the ongoing operation of our CARE telephone reassurance phone system.

To view the demo, simply click the graphic above.


CARE Program Information

Contact DSC to learn more about our CARE telephone reassurance program.

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